As reported on the Official Instagram account of the NERC,
The Nigerian Electricity Regulatory Commission (NERC) on Wednesday partnered with the National Orientation Agency (NOA) to mobilize electricity consumers in Kogi ahead of a town hall meeting and customer complaints resolution forum in Lokoja, the state capital.
While the town hall meeting is slated for Thursday 12th September 2024, the customer complaint resolution continues till Saturday 14th September 2024.
Moving around the streets of Lokoja, from the GRA through key business hubs to the Kwata market, electricity consumers and customers of the Abuja Electricity Distribution Company (AEDC) were sensitized about the importance of attending the event.
Officials of the NOA Kogi State Directorate and those of NERC spoke to the electricity consumers using English and local languages – Igala, Ebira, Hausa, Nupe, among others, while, sharing fliers of the event to passersby.
The NOA Kogi state Director Abdulganiyu Dare, represented by the Assistant Director and Head of Programmes, Augustine Ogbonnikan while addressing the press stated that the event presents electricity consumers with the opportunity to file their complaints and have them resolved on the spot by a dedicated team from AEDC.
According to the Customer Enlightenment Manager of the Consumer Affairs Division of NERC, Ishaya Bassi, the participants will be also sensitised about the rights and obligations of electricity customers serviced by AEDC in line with the NERC Customer Protection Regulations 2023 (CPR).
Also in attendance are Mrs Kemi Iyanda, Interim Secretary of NERC for Kwara and Kogi offices and her team, AEDC officials from the Lokoja office and NOA programme officers.